My Samsung Galaxy S2 just had a cracked screen this morning. It simply would not display anything. Turning on the phone, you will get the vibrations, the touch key lights coming on and even calls can get through. However, there was nothing that I could do to get the screen to turn on. In the end, I was resigned to visiting the nearest Samsung Customer Service Center.
I took a number and waited for around 30 minutes before it reached my turn. During that time, I saw quite a few people with S2 coming for service. Though most of them seemed like minor issues or perhaps a software upgrade. I was told that the cracked screen is not covered under warranty (no surprises there) and in any case, my phone had already celebrated its one year birthday and had lost warranty coverage. But they said that a replacement was available and it would take about an hour to do it.
The cost: RM469.30 (roughly USD150)
Wishing that the cost was lower, I still agreed to do the replacement. There was no way that I would abandon my phone because of this. While RM470 is not a small sum of money, it still does not justify me throwing this phone aside and getting a new one (Nexus or S3).
Surprisingly, the service was fast. I left the service center to withdraw the cash from my bank and to have lunch (it was around 11.15am when I left the center). In about 30 minutes, I had received an SMS from Samsung saying that my device is ready for pickup.
New screen fully replaced and working again (1 month warranty on the new screen). Now I’m gonna go get a new screen protector for my phone. Probably go with a matte one this time.
By the way, I had CM9 on the phone and no comments or such from the Samsung staffs there.
Have you experienced replacing the display and how much did it cost you?