This did not happen to me personally, but to someone over in the United States.
Basically, the gist of the whole story is that Dave who had perordered a couple of game controllers from a store did not get his delivery on the promised timeline. In an attempt to find out why, he emailed the company and they exchange a few emails which simply showcases how bad the customer service from the company is. Personally, I would just cancel my order, get my refund and blast the news all over to make others aware what a bad customer service the company has. Well, Dave did just that and posted the article to Penny Arcade. Good going Dave!
You can read the full exchange here: